The short version
Once a parcel has left our Vilnius warehouse, it is owned and operated by FedEx until the moment you sign for it. That means we can’t physically move it, redirect it, hold it, or investigate it ourselves — only FedEx can. The fastest way to solve most in-transit questions is to call FedEx directly with your tracking number ready, and — when they ask — AutoWin’s Manufacturer Identification Number (MID) and address.
60-second answer
- Need to clear customs? Give FedEx this MID: LTAUTLIT11VIL, manufacturer AutoWin, address Gėlių g. 2, Aviženiai, Vilniaus raj. 14184, Lithuania. Clearance normally completes within 24 hours after they have it.
- Not sure who to call? If your tracking shows anything between "Picked up" and "Out for delivery", the answer is FedEx. If it shows "Delivered" but the parcel is not in hand, come back and open a trace case.
AutoWin’s Manufacturer Identification Number (MID)
A Manufacturer Identification Number is an 8–15 character code that customs authorities (and couriers acting as their agents) use to identify who actually produced the goods in your parcel. For international shipments it is often requested alongside the commercial invoice.
AutoWin’s MID never changes — you can save it, print it, or forward it to the FedEx agent with no ambiguity.
| Field | Value |
|---|---|
| Manufacturer Identification Number (MID) | LTAUTLIT11VIL |
| Manufacturer / Sender (trading name) | AutoWin |
| Legal entity | UAB AutoWin.EU |
| Address line 1 | Gėlių g. 2 |
| Address line 2 (district) | Aviženiai |
| City / region | Vilniaus raj. |
| Postal code | 14184 |
| Country | Lithuania (EU) |
| Country code | LT |
Why the MID reads like that
The MID encodes the country (LT), the first three letters of the legal name (AUT), characters from the city (LIT for Vilniaus raj. / Lithuania), a version digit (11), and the first characters of the address (VIL). U.S. Customs publishes this format in 19 CFR §102.23 — FedEx agents recognise it on sight.
Fastest way to hand it over
- On the Report Issue → Shipping & Delivery step we render a copy-to-clipboard card with every field above and a "Print for FedEx agent" button that opens a single printable page. If a FedEx agent has asked you in writing, forward that page.
- Or copy this block as-is into a reply to FedEx:
Copy / paste block
- MID:
LTAUTLIT11VIL - Manufacturer / Sender: AutoWin (UAB AutoWin.EU)
- Address: Gėlių g. 2, Aviženiai, Vilniaus raj. 14184, Lithuania
FedEx vs AutoWin — who solves what
Knowing who to contact first saves a lot of time. Here’s the exact split we use internally.
| Situation | Contact first | Why |
|---|---|---|
| Customs asking for MID / manufacturer address | FedEx | We give you the numbers — FedEx files them with customs. |
| Parcel stuck "In transit" with no recent scan | FedEx | Only they can locate it in their hubs. |
| Need delivery rescheduled / held for pickup | FedEx | They own the delivery route. |
| Address typo after shipping | FedEx + AutoWin | FedEx can redirect for a fee; we reimburse if it was our error. |
| Driver marked Delivered but nothing arrived | AutoWin | We open a formal trace on your behalf. |
| Parcel damaged on arrival | AutoWin | We file the FedEx damage claim for you — just send photos. |
| Parcel sent back as Undeliverable | AutoWin | We confirm the correct address and reship. |
| Customs fee / VAT / duty amount | FedEx | They collect on behalf of your country — we don’t set the rate. |
How to reach FedEx quickly
FedEx Customer Service lines are open 24/7 in most regions. Always have the 12-digit tracking number ready (it is printed on every AutoWin shipping email and visible in Track Order).
| Region | Phone | Online chat |
|---|---|---|
| USA / Canada | +1 800 463 3339 | fedex.com/fcl/pkg/en-us |
| United Kingdom | +44 345 607 0809 | fedex.com/en-gb |
| Germany | +49 800 123 0800 | fedex.com/de-de |
| France | +33 1 40 85 38 00 | fedex.com/fr-fr |
| Ireland | +353 1 886 8940 | fedex.com/en-ie |
| Australia | +61 13 26 10 | fedex.com/en-au |
| Rest of world | Find local line at fedex.com/contact | Live chat |
The one-line script that works
"Hi — I'm the recipient on FedEx tracking [your number]. Customs is asking for the shipper's MID and address. It is LTAUTLIT11VIL, AutoWin, Gėlių g. 2, Aviženiai, Vilniaus raj. 14184, Lithuania. Please attach it to the shipment record and release the parcel."
The five FedEx scenarios we see most
1. "Action required — customs clearance"
What FedEx means: customs (usually U.S. CBP, UK HMRC, EU TARIC, or CA CBSA) has flagged the parcel and is asking the recipient for one of three things: the manufacturer's MID, a detailed commercial invoice, or payment of duties and VAT.
What to do:
- Open the FedEx tracking link from your shipping email — the exact request is written there under "Clearance in progress" or "Additional information required".
- Click "Respond now" inside FedEx.com — most requests can be resolved without a phone call.
- If they ask for the MID or manufacturer address, paste the block above.
- If they ask for a commercial invoice, it was emailed to you at checkout — or download a fresh copy from /orders/invoice.
- If they ask for duties/VAT payment, FedEx sends a secure payment link — pay through that, not a stranger calling you.
Never pay "customs fees" by link you received over SMS
FedEx will only ask for duty payment through the tracking page on fedex.com or a FedEx-branded email. If someone texts you a link demanding €5 to release your parcel, that is a scam targeting recent shippers. Report it at fedex.com/en-us/trust-center/report-fraud.
2. "Commercial invoice or tariff code required"
Same drill as above, with one addition: the agent usually also asks for the HS tariff code. For AutoWin custom floor mats the correct code is HS 5705.00 (textile floor coverings, tufted or bonded) when the mats are carpet/velour, or HS 4016.91 for rubber/EVA mats. If you aren't sure which you ordered, reply to the FedEx agent: "Please classify under the commercial invoice attached — the shipper has provided HS codes." — they will find them on our documentation.
3. "Parcel returned to sender as undeliverable"
FedEx usually tries to deliver three times before returning a parcel. The most common causes:
- Address missing an apartment / unit / floor number.
- Phone number in the label not reachable during the attempt.
- Customs fees went unpaid past their deadline.
- Recipient was on vacation and didn't use FedEx Delivery Manager to hold the parcel.
What to do: don't worry — nothing is lost. When FedEx confirms the return, open an address-correction case with your order number and the correct address. A reship normally takes 2–4 business days. If the original address was wrong, a small reshipping fee may apply (we confirm before charging anything).
4. "I need to reschedule the delivery / pick it up at a depot"
Only FedEx can do this — we have no levers on the delivery route. Use FedEx Delivery Manager (free):
- Go to fedex.com/fdm.
- Sign up with the email the shipper (AutoWin) used on your label — you will see your parcel automatically.
- Choose Hold at location, Schedule a different day, Leave at a safe spot, or Sign for me.
If the delivery window is within 24 hours, call the FedEx line in your country — some changes can’t be made online that close to delivery.
5. "Box arrived damaged"
You have two things to do — we handle the rest:
- Before opening fully, photograph the outer box from all four sides plus the shipping label.
- Photograph the mats and any internal damage after opening.
Then submit a damage claim through the wizard within 48 hours of delivery (FedEx insurance deadline). Select Package damaged on arrival. We file the claim with FedEx on your behalf and ship a replacement at no charge while the claim is processed — you don't have to wait for FedEx's side to close.
Checklist before you call FedEx
Checklist
- Tracking number — 12 digits, printed on your AutoWin shipping email and visible on Track Order.
- Country of the recipient — FedEx routes you to the right queue.
- Either your order number or the FedEx reference number in case they need to look up the shipment on their side.
- AutoWin's MID (LTAUTLIT11VIL) and address — only if customs asks.
- A payment card — only if they've asked for duties/VAT, and only through fedex.com.
When to come back to us
Contact AutoWin if any of the following is true. Every path below is self-service through the Help Center — you'll get a Case ID in seconds and an email reply within 24 hours, usually much sooner.
- Tracking hasn't updated for more than 7 days and FedEx can't locate the parcel → open a trace case (select Tracking not updating).
- Parcel is marked delivered but not in hand → open a delivery-investigation case (select Package shows delivered but not received).
- Parcel arrived with visible damage → open a damage claim within 48 hours with photos.
- Parcel was returned to us as undeliverable → open an address-correction case.
- You need a DDP / express quote for customs-free delivery on a new order → open a quote request.
Our Track Order page already shows the exact FedEx status, the estimated delivery, and — when relevant — the manufacturer card inline, so you don't have to copy anything manually.