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Everything you need to measure, fit, care for, and order AutoWin custom floor mats — written by the team that makes them.
Fitment & Size
6 articles
Care & Maintenance
1 article
Ordering & Payment
2 articles
Returns & Warranty
2 articles
Shipping & Delivery
2 articles
The complete, step-by-step measuring guide used by our production team — length, width, diagonals, clip spacing and photo tips.
Read articleWeekly, monthly and seasonal cleaning routines to keep your premium mats looking new for a decade.
Read articleUnderstand every stage of your order — from confirmation to final delivery — and how to track it in real time.
Read articleOur complete 14-day return policy — eligibility, custom orders, sale items, refund timelines and exceptions.
Read articleDestinations, carriers, cost calculation, customs, and what to do when something goes wrong in transit.
Read articleStep-by-step guide for when your custom mat is too big, too small, the wrong shape, or for the wrong drive side.
Read articleAutoWin’s Manufacturer Identification Number (MID), full manufacturer address, and the exact scenarios where FedEx — not us — is the fastest way to solve your shipping problem.
Read articleMeasurements, installation, clip alignment and drive-side selection.
The complete, step-by-step measuring guide used by our production team — length, width, diagonals, clip spacing and photo tips.
Step-by-step guide for when your custom mat is too big, too small, the wrong shape, or for the wrong drive side.
Mats are mirror-image for left-hand and right-hand drive vehicles. Here is how to confirm which side you need.
A 5-minute installation walkthrough — including how to seat the clips, avoid pedal interference, and test for movement.
Step-by-step diagnosis for when the clip holes in your mat don't match the retention hooks on the car floor.
A practical guide to choosing the right material for your climate, use case and interior style.
Cleaning tips, material care and how to keep your mats like new.
Placing, tracking, changing and canceling orders.
Return policy, refund timelines and our quality guarantee.
Our complete 14-day return policy — eligibility, custom orders, sale items, refund timelines and exceptions.
How we stand behind every set: a careful arrival check, free remakes for anything that isn’t right on delivery, and how custom-made mats and personalised logos fit into all of that.
Delivery times, customs, tracking and damaged packages.
Destinations, carriers, cost calculation, customs, and what to do when something goes wrong in transit.
AutoWin’s Manufacturer Identification Number (MID), full manufacturer address, and the exact scenarios where FedEx — not us — is the fastest way to solve your shipping problem.
Resolve 90% of questions in under 5 minutes — no email required.
Track my order
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Report an issue
Guided wizard — get a Case ID in seconds.
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